SHIPPING AND RETURNS
Kamela's Hair ships order using United States Post Office.
Priority Mail (US Standard Shipping) flat rate fee: $7
Express Mail flat rate fee: $25
International Priority Mail flat rate fee: $25
All orders will be processed in 4 to 5 business days after payment is received. Packages are processed by US Postal Service and takes 3 to 5 days to deliver depending on your location. (Please note this is an estimate and USPS doesn't guarantee deliver dates for priority mail.)
Express Mail ships in 1-2 business days.
International Priority Mail ships in 6-12 business days
Please allow some delays during holidays, long weekends and extreme weather conditions.
You may track your order at any time using the USPS Tracking number Kamela's hair sends to you once your order has been processed and shipped.
PLEASE NOTE: Please be sure to provide accurate information during checkout as order details such as inaccurate credit card information or an invalid shipping address may delay your order.
Note: Please be sure to be present at the time of delivery if possible. We also offer signature service for $2.00, we highly recommend you to purchase this service if shipping address is an apartment or areas with visible traffic. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE TRACKING SHOWS 'DELIVERED' or delays by the post office. In the rare event your package has been lost or stolen please contact USPS (1-800-ASK-USPS). By completing a purchase with Kamela's Hair you are agreeing to our shipping and delivery policy.
Refused/ Undeliverable Packages
Orders that are refused will be charged the original shipping plus return shipping to us.
All undeliverable packages due to incorrect name or address or not present / failure to claim will result in a 20% restocking fee. Shipping fee is non-refundable.
wig return policy do to the nature of item. Sales are final on purchase. please take measurements and select options very carefully. I will make your custom wig according to your exact specifications. we are not responsible for improper measurements resulting in a wig that does not fit. we are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, we strongly recommend sending the exact color choice and brand. this small investment can save you hundreds of dollars worth of headaches.
Once your deposit is paid work begins on purchase. Due to the custom nature of Kamela's Hair wigs deposits are non-refundable and credit can not be applied to future purchases.